Simplifying Personalised Customer Experience in the Digital Age

Date: 22nd May 2019
Time: 08:00 - 10:00
Duration: 2 hours
Venue: Ibec Offices
Address: 84-86 Lower Baggot St
Event details

Simplifying Personalised Customer Experience in the Digital Age

Technology Ireland with Bank of Ireland are delighted to welcome Steve Blood, VP Analyst at Gartner to present research insights on customer service and how support organizations must deliver consistent, effortless, intelligent and personalized customer service experiences, regardless of channel.

There is a growing need and opportunity for businesses to understand how to manage customer experience using the latest technologies – speech analytics, sentiment analysis, interactive voice response, chat bots, and natural language processing, to ensure they can exceed customers’ expectations. Historically, this technology may have been the preserve of larger companies, however with the advent of contact centre as a service (CCaaS), consumption based models are enabling companies of any size to access these technologies.

This breakfast seminar will appeal to senior business leaders and technologists looking to understand how by leveraging these emerging technologies, organisations can gain a competitive advantage.

The presentation will be followed by a panel discussion of industry experts, featuring 

Dr. Patricia Scanlon, CEO, SoapBox Labs

Jim Cassidy, CEO, Code Institute

Clare Dillion, Tech Evangelist & CEO, Clare Dillon Consulting

Paul Swift, Head of Technology Sector, Bank of Ireland

The panel will be moderated by 

Paul Hearns, Editor, TechPro Magazine

For all queries on the event, please call the event organiser:
Gillian O'Keefe, Tel: +353 1 605 1504

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Delegate cancellation policy

Any cancellations received in writing up to two weeks prior to the event are refundable. All bookings are provisional until full payment is received.

Photography at events

There may be a photographer and videographer at the event and we may publish images from this event on our website(s) and on our social media accounts.

Per delegate: ** Free **
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